Terms and Conditions

Effective Date: 20-02-2026

PinkRide (“we”, “our”, “us”) operates the PinkRide passenger mobile application and the PinkRidePilot partner mobile application (collectively referred to as the “Apps”).

This terms and conditions applies to:

  • PinkRide – Passenger ride booking application
  • PinkRidePilot – Women partner application for ride operations

SECTION 1: PASSENGER TERMS & CONDITIONS

1. Service Description

PinkRide provides fixed-fare ride booking services operating on pre-evaluated and pre-identified routes.

Service availability may vary by location and time.

2. Eligibility

Passengers must:

  • Be at least 18 years of age
  • Provide accurate registration details

3. Booking & Fare

  • All fares are fixed and displayed before booking.
  • No fare negotiation is permitted.
  • Additional stops or route deviations may incur additional charges.

4. Scheduled Rides

Scheduled rides are advance bookings made by passengers for a specific date and time.

Passengers must book scheduled rides as per availability shown in the application. PinkRide will make reasonable efforts to assign a partner for such rides.

Scheduled rides are subject to partner availability and prior passenger verification.

Mandatory Pre-Verification for Scheduled Rides
For safety and service integrity, scheduled rides will be confirmed only after:

  • The passenger has been contacted by PinkRide support, and
  • Basic identity and ride details have been verified

PinkRide reserves the right to decline or cancel any scheduled ride request if verification is not successfully completed.

Cancellation and Refund for Scheduled Rides

  • Passengers may cancel a scheduled ride up to 2 hours before the scheduled start time and receive an 80% refund, which will be credited to the user’s wallet.
  • Cancellations made within 2 hours of the scheduled start time may not be eligible for any refund.
  • In the rare event that PinkRide is unable to assign a partner for a confirmed scheduled ride, a 100% refund will be processed to the original payment method.

This policy is implemented to ensure reliability, operational efficiency, and safety for both passengers and partners.

5. Cancellation Policy

Passengers may cancel a ride under the following conditions:

  • Cancellation before a partner is assigned: No cancellation charges will apply.
  • Cancellation after partner assignment but before arrival: A nominal cancellation fee may be charged.
  • Cancellation after the partner has arrived at the pickup location or after the ride has started: Full or partial charges may apply.

For scheduled rides, cancellation and refund terms are governed by Clause 4 above.

If a ride cannot be completed due to technical issues, partner unavailability, or operational reasons, eligible refunds will be processed as per the Refund and Cancellation Policy.

Repeated cancellations, misuse of the platform, or fraudulent activity may result in account restrictions or suspension.

6. Passenger Responsibilities

Passengers agree to:

  • Provide accurate pickup and drop locations
  • Treat partners respectfully
  • Not engage in unlawful or inappropriate conduct
  • Follow safety guidelines

PinkRide reserves the right to suspend accounts for misconduct.

7. Limitation of Liability

PinkRide acts as a technology platform connecting passengers and partners.

PinkRide is not liable for:

  • Traffic delays
  • Route changes due to safety or road conditions
  • Indirect or consequential damages

SECTION 2: PARTNER TERMS & CONDITIONS (PinkRidePilot)

1. Eligibility

Partners must:

  • Be verified women partners (as per platform policy)
  • Hold valid driving license and required documents
  • Complete platform verification

2. Partner Responsibilities

Partners agree to:

  • Keep vehicle documents valid
  • Maintain professional conduct
  • Operate only when marked online
  • Follow pre-identified operating routes

3. Availability & Status

Partners are responsible for:

  • Updating availability status accurately
  • Maintaining active internet and GPS connection while online

Failure to maintain connectivity may result in temporary suspension.

4. Ride Acceptance

Partners:

  • May accept or decline ride requests
  • Repeated cancellations after acceptance may affect account status
  • Must complete accepted rides unless safety concerns arise

5. Earnings & Payments

  • Fare is fixed as displayed in the partner app.
  • Commission structure (if applicable) will be communicated separately.
  • Payments will be processed as per platform schedule.

6. Safety & Conduct

Partners must:

  • Ensure passenger safety
  • Avoid misconduct or harassment
  • Comply with all local transport laws

Violation may result in permanent deactivation.

7. Account Suspension & Termination

PinkRide may suspend or terminate accounts for:

  • Fraudulent activity
  • Policy violations
  • Unsafe behavior
  • Legal non-compliance

GENERAL TERMS

PinkRide reserves the right to:

  • Modify service areas
  • Update fare structure
  • Amend policies with notice

Continued use of the Apps constitutes acceptance of updated terms.

Contact Information

Noveltronics
51 VN Colony, Beach Road
Nagercoil – 629002
Email: hello@pinkride.in