Effective Date: 20-02-2026
PinkRide (“we”, “our”, “us”) operates the PinkRide passenger mobile application and the PinkRidePilot partner mobile application (collectively referred to as the “Apps”).
This Privacy Policy explains how we collect, use, and protect information when you use our Apps.
1. Apps Covered
This Privacy Policy applies to:
- PinkRide – Passenger ride booking application
- PinkRidePilot – Women partner application for ride operations
2. Information We Collect
A. Personal Information
Depending on how you use our services, we may collect:
- Name
- Phone number
- Email address
- Profile details
- Vehicle information (for partners)
- Identification documents for partner verification
B. Location Information
For Passengers (PinkRide)
We collect location data while the app is in use to:
- Display pickup and drop locations
- Calculate route and fare
- Enable ride tracking
For Partners (PinkRidePilot)
We collect location data:
- While the app is in use (foreground)
- While the app is running in the background when the partner is marked as online
This is necessary to:
- Match partners with nearby ride requests
- Enable real-time trip tracking
- Update availability status
- Maintain safety and route monitoring
Background location access is used only for active service operations.
Safety-First Service Model
PinkRide prioritizes partner and passenger safety at all times. In particular:
- Partners/ drivers will not be dispatched for scheduled rides without prior passenger verification.
- Additional safety checks may be conducted before first-time scheduled rides.
- PinkRide may require additional information where deemed necessary for safety reasons.
3. How We Use Information
We use collected data to:
- Provide ride booking and matching services
- Calculate fixed fares
- Facilitate navigation
- Improve service reliability
- Ensure safety and fraud prevention
- Communicate service-related notifications
We do not sell personal information to third parties.
4. Data Sharing
We may share limited information:
- Between passengers and partners (e.g., name, vehicle details)
- With service providers supporting platform functionality
- With legal authorities if required by law
We do not share data for advertising purposes.
5. Data Security
We implement reasonable administrative and technical safeguards to protect personal data.
However, no digital system can guarantee complete security.
6. Data Retention
We retain personal information:
- While accounts remain active
- As required for legal, safety, or operational purposes
Users may request account deactivation by contacting us.
7. User Rights
Users may:
- Request access to their information
- Request correction of inaccurate information
- Request account deletion
Requests can be made via the contact details below.
8. Children’s Privacy
Our services are intended for individuals aged 18 and above.
We do not knowingly collect personal data from minors.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Updated versions will be posted on our website with a revised effective date.