Terms & Privacy Policy

Effective Date: 20-02-2026

SECTION 1: PRIVACY POLICY

PinkRide (“we”, “our”, “us”) operates the PinkRide passenger mobile application and the PinkRidePilot partner mobile application (collectively referred to as the “Apps”).

This Privacy Policy explains how we collect, use, and protect information when you use our Apps.

1. Apps Covered

This Privacy Policy applies to:

PinkRide – Passenger ride booking application
PinkRidePilot – Women partner application for ride operations

2. Information We Collect

A. Personal Information

Depending on how you use our services, we may collect:

Name
Phone number
Email address
Profile details
Vehicle information (for partners)
Identification documents for partner verification

B. Location Information

For Passengers (PinkRide)

We collect location data while the app is in use to:

Display pickup and drop locations
Calculate route and fare
Enable ride tracking

For Partners (PinkRidePilot)

We collect location data:

While the app is in use (foreground)
While the app is running in the background when the partner is marked as online

This is necessary to:

Match partners with nearby ride requests
Enable real-time trip tracking
Update availability status
Maintain safety and route monitoring

Background location access is used only for active service operations.

Safety-First Service Model

PinkRide prioritizes partner and passenger safety at all times. In particular:

Partners/ drivers will not be dispatched for scheduled rides without prior passenger verification.
Additional safety checks may be conducted before first-time scheduled rides.
PinkRide may require additional information where deemed necessary for safety reasons.

3. How We Use Information

We use collected data to:

Provide ride booking and matching services
Calculate fixed fares
Facilitate navigation
Improve service reliability
Ensure safety and fraud prevention
Communicate service-related notifications

We do not sell personal information to third parties.

4. Data Sharing

We may share limited information:

Between passengers and partners (e.g., name, vehicle details)
With service providers supporting platform functionality
With legal authorities if required by law

We do not share data for advertising purposes.

5. Data Security

We implement reasonable administrative and technical safeguards to protect personal data.

However, no digital system can guarantee complete security.

6. Data Retention

We retain personal information:

While accounts remain active
As required for legal, safety, or operational purposes

Users may request account deactivation by contacting us.

7. User Rights

Users may:

Request access to their information
Request correction of inaccurate information
Request account deletion

Requests can be made via the contact details below.

8. Children’s Privacy

Our services are intended for individuals aged 18 and above.
We do not knowingly collect personal data from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Updated versions will be posted on our website with a revised effective date.

SECTION 2: PASSENGER TERMS & CONDITIONS

1. Service Description

PinkRide provides fixed-fare ride booking services operating on pre-evaluated and pre-identified routes.

Service availability may vary by location and time.

2. Eligibility

Passengers must:

Be at least 18 years of age
Provide accurate registration details

3. Booking & Fare

All fares are fixed and displayed before booking.
No fare negotiation is permitted.
Additional stops or route deviations may incur additional charges.

4. Scheduled Rides (If Applicable)

For scheduled rides:

Passengers must book in advance as specified in the app.
PinkRide will make reasonable efforts to assign a partner.
Assignment is subject to partner availability.

PinkRide does not guarantee availability for all scheduled requests.

Mandatory Pre-Verification for Scheduled Rides

For safety and service integrity reasons, PinkRide operates scheduled rides only after prior verification of the passenger.

Scheduled rides will not be confirmed unless:

The passenger has been contacted by PinkRide support, and

Basic identity and ride details have been verified.

PinkRide reserves the right to decline or cancel any scheduled ride request if verification is not completed successfully.

This policy is implemented to ensure the safety of partners and passengers.

5. Cancellation Policy

Passengers may cancel a ride before the partner arrives.

Cancellation charges may apply if:

The partner has already been assigned
The partner has arrived at the pickup location
Repeated cancellations are detected

PinkRide reserves the right to restrict accounts for misuse or repeated cancellations.

6. Passenger Responsibilities

Passengers agree to:

Provide accurate pickup and drop locations
Treat partners respectfully
Not engage in unlawful or inappropriate conduct
Follow safety guidelines

PinkRide reserves the right to suspend accounts for misconduct.

7. Limitation of Liability

PinkRide acts as a technology platform connecting passengers and partners.

PinkRide is not liable for:

Traffic delays
Route changes due to safety or road conditions
Indirect or consequential damages

SECTION 3: PARTNER TERMS & CONDITIONS (PinkRidePilot)

1. Eligibility

Partners must:

Be verified women partners (as per platform policy)
Hold valid driving license and required documents
Complete platform verification

2. Partner Responsibilities

Partners agree to:

Keep vehicle documents valid
Maintain professional conduct
Operate only when marked online
Follow pre-identified operating routes

3. Availability & Status

Partners are responsible for:

Updating availability status accurately
Maintaining active internet and GPS connection while online

Failure to maintain connectivity may result in temporary suspension.

4. Ride Acceptance

Partners:

May accept or decline ride requests
Repeated cancellations after acceptance may affect account status
Must complete accepted rides unless safety concerns arise

5. Earnings & Payments

Fare is fixed as displayed in the partner app.
Commission structure (if applicable) will be communicated separately.
Payments will be processed as per platform schedule.

6. Safety & Conduct