At PinkRide, we aim to provide a safe and reliable transportation service. This policy outlines the terms for ride cancellations and refunds, including scheduled rides.
- Ride Cancellation by User
Users may cancel a ride under the following conditions:
- Cancellation before a driver is assigned: No cancellation charges will apply.
- Cancellation after driver assignment but before pickup: A nominal cancellation fee may be charged.
- Cancellation after the driver has reached the pickup location or during the trip: Cancellation may not be allowed or full charges may apply.
- Scheduled Ride Cancellation
Scheduled rides are guaranteed bookings made in advance.
- Users may cancel a scheduled ride up to 2 hours before the scheduled start time and receive an 80% refund, which will be credited to the user’s wallet.
- Cancellations made within 2 hours of the scheduled start time may not be eligible for a refund.
In the rare event that a driver cannot be assigned for a scheduled ride:
- A 100% refund will be processed to the original payment method used during booking.
- Ride Cancellation by Driver
If a driver cancels the ride:
- Users may choose to book another ride.
- If any amount was deducted, it will be refunded in full.
- Failed or Incomplete Rides
Refunds will be processed in the following situations:
- Payment is deducted but the ride is not confirmed.
- Driver fails to arrive within a reasonable time.
- Ride is cancelled due to technical or operational issues.
- Refund Process
- Refunds will be processed either to the user’s wallet or to the original payment method, depending on the type of cancellation.
- Refunds to the original payment method may take 5–7 working days depending on the bank or payment provider.
- Non-Refundable Situations
Refunds may not be applicable in the following cases:
- Incorrect pickup or drop location provided by the user.
- User is unavailable at the pickup point.
- Cancellation after the ride has started.
- Scheduled ride cancellations made within 2 hours of the scheduled start time.
- Disputes and Support
If users experience issues such as overcharging, driver misconduct, or service dissatisfaction:
- They must report the issue within 24 hours of the ride.
- After verification, appropriate action including partial or full refund may be taken.
- Contact Us
For any cancellation or refund-related queries, please contact:
Email: hello@pinkride.in
PinkRide is committed to resolving issues promptly and ensuring customer satisfaction.