Payment Flow

This page explains how payments are processed on the PinkRide platform.

  1. Ride Booking
  • The user opens the PinkRide application.
  • The user enters pickup and drop location.
  • The system calculates and displays a fixed fare before booking.
  • The user confirms the ride.
  1. Payment Options

Users may choose from the following payment methods:

  • UPI
  • Debit Card / Credit Card
  • Net Banking
  • Wallets (if available)

All payments are processed through secure third-party payment gateway providers.

  1. Payment Processing
  • Upon confirmation of the ride, the user is directed to the secure payment gateway.
  • The payment is processed through encrypted channels.
  • PinkRide does not store sensitive payment details such as card numbers or banking credentials.
  1. Payment Confirmation
  • Once payment is successful, a confirmation is generated.
  • The ride request is then forwarded to available partners.
  • The user receives booking confirmation within the app.
  1. Failed Transactions

In case of payment failure:

  • If the amount is deducted but the ride is not confirmed, the amount will be automatically refunded.
  • Refunds will be processed to the original payment method within 5–7 working days.
  1. Scheduled Ride Payments
  • Scheduled rides may require advance payment at the time of booking.
  • Cancellation and refund for scheduled rides will be governed by the Refund and Cancellation Policy.
  1. Refund Handling
  • Eligible refunds will be processed either to the original payment method or to the user wallet, depending on the scenario.
  • Refund timelines may vary based on banks or payment providers.
  1. Security and Compliance
  • All transactions are processed through secure and compliant payment gateways.
  • PinkRide follows industry-standard practices to ensure safe and reliable payment processing.
  1. Contact

For any payment-related queries, users may contact:

Email: hello@pinkride.in